1. Step 1: Buy a Replacement SIM. Before you can contact the customer care, first go to an M-PESA agent near you and buy a Safaricom replacement SIM Card.
  2. Step 2: Contact Safaricom Customer Care.
  3. Step 3: Confirm Ownership of the Line to be Replaced.
  4. Step 4: Activate M-PESA on New Line.

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Also asked, how can I replace my Safaricom line on my own?

There are two techniques of replacing a Safaricom line by yourself without a visit to an Mpesa shop or Safaricom shop. Process; Insert the new SIM card into your phone. Dial *180*1*Phone no.

Furthermore, how do I replace a lost SIM card? How to Replace a Lost SIM Card

  1. Contact customer service. If a SIM card is lost or stolen, contacting the SIM card's service provider can ensure that the lost card is turned off and no unexpected usage occurs.
  2. Locate a service provider's retail store.
  3. Order a replacement SIM card.
  4. Insert the replacement SIM card in a phone.

Also question is, how much does it cost to replace a Safaricom line?

It costs Ksh. 50 to purchase a normal replacement card (SIMEX) for a Prepaid line. For a Postpaid line it is Free to Where can I do a SIM card replacement / SIM swap?

How do I do a self sim swap?

How to do a Prepaid SIM swap

  1. Buy a new Prepaid starter pack and register it for RICA.
  2. Dial 136 from the new SIM.
  3. Select the option to use your old cellphone number.
  4. You will be routed to a call centre consultant who will do the SIM swap for you.
  5. Put your new SIM into your device.
Related Question Answers

How much is a Safaricom SIM card?

A Safaricom SIM card costs 100 Kenyan Shillings (KES) (that's about $1 USD), to which you add one of a variety of daily, weekly, and monthly data plans.

What happens when you replace SIM?

When you remove your SIM card from your phone and replace it with another card, you lose access to any information on the original card. This information is still stored on the old card, so any phone numbers, addresses or text messages that you lose are available if you insert the old card into the device.

How do I register my new Safaricom agent?

Safaricom Selfcare Registration Steps
  1. Type in the URL
  2. Click on selfcare.
  3. Choose the kind of registration you would like to do,
  4. Select individual if its for your personal use.
  5. Type in you mobile number and username.
  6. Agree to the terms and condition and an activation number will be sent to your phone.

Can you reactivate a deactivated SIM card?

Once a SIM card has been deactivated, it's not possible to reactivate it. It is therefore impossible to keep the phone number associated with a deactivated SIM. When a SIM card is likely to be deactivated for inactivity, we will send a first communication one month before the deactivation of your SIM card.

How do I activate mpesa on New Line?

Step 3: Activate Your M-PESA Account
  1. Go to Safaricom menu and select MPESA.
  2. Select 'Activate' or 'Wezesha'
  3. Enter the 'Start Key' (4-digit number received from MPESA)
  4. Create a new PIN (a preferred 4-digit number that will be your PIN)
  5. Confirm the PIN by entering the 4-digit number again.

How can I block my lost Safaricom line?

Via Safaricom Selfcare Portal After logging in, select Product and Services from the menu then go to Operations > Phone > Block Phone. In the Block Phone page, you'll find a list of IMEIs of all the phones that you've used your SIM card with recently. Note the respective IMEI of the missing phone.

How do I upgrade my Safaricom line to 4g?

Activating Safaricom VoLTE on your SIM Card:
  1. Make sure you're on the 4G network by enabling Advanced 4G or VoLTE on your Phone Settings.
  2. Dial *100*12#
  3. Choose option 3 – Enable/Disable.
  4. Choose option 1 – Enable.
  5. You'll have enabled VoLTE, and should receive a notification on the same.

What is IMSI number?

The International Mobile Subscriber Identity (IMSI) is an internationally standardized unique number to identify a mobile subscriber. The IMSI is defined in ITU-T Recommendation E. 212. The IMSI consists of a Mobile Country Code (MCC), a Mobile Network Code (MNC) and a Mobile Station Identification Number (MSIN).

How can I replace my Safaricom line without pin?

  1. Step 1: Buy a Replacement SIM. Before you can contact the customer care, first go to an M-PESA agent near you and buy a Safaricom replacement SIM Card.
  2. Step 2: Contact Safaricom Customer Care.
  3. Step 3: Confirm Ownership of the Line to be Replaced.
  4. Step 4: Activate M-PESA on New Line.

How do I activate my new Safaricom SIM card?

On the SAFARICOM Menu:
  1. Select M-PESA menu then select Activate or Wezesha.
  2. Enter the 'M-PESA PIN received via SMS.
  3. Create your own Secret PIN, (a four-digit number) and confirm the secret PIN.
  4. Enter ID number; the same one used during registration.

How do I activate Safaricom roaming?

Safaricom Roaming Activation Visit a Safaricom retailer for both prepaid and postpaid activation services. Alternatively, you can send an email to [email protected]safaricom.co.ke to make the activation request. Once activated, you can begin to receive and send messages and make calls using the roaming bundles.

How do I get my Safaricom PUK?

The Procedure
  1. Dial *100# on the borrowed phone (Safaricom Phone)
  2. This lands you at Prepay self-care.
  3. Go to get PUK number.
  4. Enter the mobile number of the line you want to get PUK for.
  5. You will be prompted to Enter Id or pin number (the id used to register the line or the pin number of your line)

How can I change my SIM registration details?

Visit your nearest mobile store with your Aadhar I'd. He will ask for a MNP( Mobile Number Portability) code. Send a msg typing PORT and send it to 1900.
  1. Visit your nearest V/I/A store with-
  2. ID proof of current user.
  3. NOC from the current user.
  4. I'd proof of new user.
  5. Will be updated in appx. 12 working hours.

How do I activate mpesa after new SIM?

Procedure to reactivate your Mpesa
  1. On your mobile handset menu, find M-pesa icon and tap on it.
  2. You will be offered a chance to choose from two options in English or Swahili; Wezesha or Activate.
  3. Choose the 'activate' option.
  4. Key- in your lost or misplaced Mpesa Pin as the New start Key.

How do I know my Safaricom pin?

Forgotten your PIN? Use your #PUK. To get it, Log on to selfcare.safaricom.co.ke , go to My Profile and select Display PUK.

How do I activate my new EE SIM card?

Here's what to do when you get sent a new SIM:
  1. pop the SIM into your device.
  2. activate your new SIM. you only need to do this if you've upgraded and been sent a new SIM, or ordered a new one because your old one no longer fitted your device.
  3. wait for a signal and the EE symbol to appear on your screen.

How much does a SIM card cost?

Prepaid SIM Costs Unlimited (or at least large numbers of) calls and texts are common on most plans. AT&T's prepaid monthly smartphone plans start at $35 for 1GB of data, or $50 for 8GB. T-Mobile's standard prepaid plans start at $45 for 4GB of data, or $50/10GB.

Can you replace a SIM card with the same number?

When you move your SIM to another phone, you keep the same cell phone service. SIM cards make it easy for you to have multiple phone numbers so you can switch between them whenever you like. These phones have to be either provided by your cell phone provider or they have to be unlocked phones.

Can you get a new SIM card with the same number?

Can I change SIM cards with the same carrier and keep my old number? Maybe you lost the other SIM, or it stopped working, or it is an old larger size and doesn't fit your new phone. Sure, the carrier can swap your number to a new SIM easily, they just need to change the link in their computer and network systems.